物流政策

Shipping Policy

Effective Date: 24/10/2025

Thank you for choosing Balance.co! We strive to ensure that your shopping experience is seamless and that your cast iron cookware arrives safely and promptly.

Below is our detailed shipping policy.

Shipping Methods and Rates

1. Shipping Options:
   We offer several shipping methods to accommodate your needs:

  • Standard Shipping: Cost-effective option for most orders, with delivery typically within 3-7 business days.
       
  • Expedited Shipping: Faster delivery option for urgent orders, with delivery typically within 2-3 business days.
       
  • Overnight Shipping: For last-minute needs, available at an additional cost. Please ensure you place your order before the cutoff time for same-day processing.

2. Shipping Rates:
    Shipping rates are calculated at checkout based on:
     - The weight and dimensions of your order.
     - Your shipping location.
     - The shipping method you choose.
     - You can see the shipping cost before finalizing your order, ensuring transparency.

Processing Time

- All orders are processed within 1-3 business days. Processing times may vary during peak seasons, promotions, or holidays.
- Orders placed on weekends or holidays will be processed the next business day.
- Once your order is processed, you will receive an email confirmation with tracking information.

Delivery Times

Delivery times are estimates and may vary based on several factors:
  - Destination: Remote locations may experience longer delivery times.
  - Carrier Delays: We cannot be responsible for delays caused by shipping carriers, especially during busy seasons or due to weather-related issues.
  - If your order is time-sensitive, we recommend selecting expedited or overnight shipping.

International Shipping

- We offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination.
- Please be aware that you may be responsible for any customs duties, taxes, or fees that may apply to your order upon arrival in your country.
- For international orders, please allow additional processing and delivery time.

Order Tracking

- Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
- If you have any questions regarding your tracking information, feel free to contact our customer service team for assistance.

Lost or Damaged Packages

- In the unlikely event that your package is lost or arrives damaged:
  - Please contact our customer service team within 3 days of the expected delivery date.
  - We will investigate the issue and work with the carrier to resolve it. If the package is deemed lost, we will arrange for a replacement or refund as necessary.

Customer Service

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out:

- Email: balance.company28@gmail.com
- Phone: +6011 11003378

Thank you for shopping with Balance.co! We appreciate your business and look forward to providing customers with high-quality cast iron cookware.